Responsible Gaming at lb99 — Play Safe, Play Smart
lb99 is committed to providing a safe, fair, and controlled gaming environment for all players across Bangladesh. Our responsible gaming framework gives you the tools and information you need to stay in control — because your wellbeing always comes first.
lb99 Puts Player Wellbeing First
At lb99, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that every player in Bangladesh deserves access to a gambling environment that is transparent, fair, and equipped with meaningful tools to support healthy habits.
Our responsible gaming programme is built around three principles: prevention, support, and empowerment. We proactively provide limit-setting tools before problems arise, offer dedicated support to players who need it, and empower every player with the knowledge to make informed decisions about their gambling activity.
lb99 strictly enforces a minimum age of 21 for all players. We do not knowingly permit underage individuals to register or participate on the platform. Age verification is conducted as part of our standard KYC process, and accounts found to be held by individuals under 21 are closed immediately.
Strict Age Policy
Players must be aged 21 or above to register and play on lb99. No exceptions. Age verification is mandatory during the KYC process.
Verified Accounts Only
All lb99 accounts undergo identity verification. Unverified accounts are subject to withdrawal restrictions and ongoing review.
Spending Awareness
lb99 provides real-time visibility into your deposit history and total spend so you can make informed decisions at all times.
Non-Judgmental Support
Our support team is trained to handle responsible gaming conversations with sensitivity, confidentiality, and care — 24/7 in English.
Tools to Keep You In Control
lb99 provides a comprehensive set of responsible gaming tools that are available to every registered player. These tools are free, immediate, and can be activated at any time through your account settings or by contacting our support team.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is in place, it takes effect immediately for reductions and within 24 hours for increases — giving you a built-in cooling-off period before raising any limit. Deposit limits apply across all payment methods including bKash, Nagad, and Rocket.
Session Time Limits
Define how long you wish to play in a single gaming session. When your session time limit is reached, lb99 will notify you and prompt you to take a break. You can set session limits for daily, weekly, or per-session durations to match your personal preferences and schedule.
Time-Out Feature
Take a structured break from lb99 for a defined short period — typically 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you will not be able to log in or place bets. Time-outs are ideal for players who want a brief pause to reassess their gaming habits.
Self-Exclusion
If you feel that gambling is becoming a serious problem, you may request a self-exclusion from lb99. Self-exclusion periods range from 6 months to 5 years, or permanently. During self-exclusion, your account is fully closed, all marketing communications are halted, and re-registration attempts are blocked.
Reality Check Alerts
lb99 can send you periodic in-session alerts showing how long you have been playing and how much you have wagered. Reality check alerts bring you back to the facts of your session, helping to prevent you from losing track of time or spend during extended play.
Loss Limits
Define a maximum loss threshold on a daily, weekly, or monthly basis. When your loss limit is reached, lb99 will suspend further betting activity for that period to protect your bankroll. Loss limits can be reduced immediately but increases require a mandatory review period before taking effect.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise from the inside. lb99 encourages all players to regularly reflect on their gaming behaviour. The questions below are a self-assessment guide — not a clinical diagnosis — to help you identify whether your gambling habits may warrant closer attention.
If you answer "yes" to several of the questions on the right, we strongly encourage you to use lb99's responsible gaming tools or reach out to our support team. There is no shame in seeking help — it is a sign of strength and self-awareness.
Do you spend more money on gambling than you originally intended when you started a session?
Have you borrowed money, sold possessions, or used savings intended for other purposes in order to fund gambling activity?
Do you feel irritable, anxious, or restless when you are not gambling, or when you try to cut back on how much you play?
Have you tried to win back money you have lost through gambling — sometimes called "chasing losses"?
Has gambling begun to interfere with your work, your studies, your family life, or your social relationships?
Do you find yourself thinking about gambling frequently throughout the day, even when you are not playing?
Have you concealed the extent of your gambling from family members, friends, or colleagues?
Do you gamble to escape problems, negative emotions, stress, or feelings of sadness or loneliness?
Six Pillars of Responsible Gaming
lb99's responsible gaming framework is built on six core principles that guide how we design our platform, train our support team, and interact with every player across Bangladesh.
Strict Age Verification
lb99 enforces a hard minimum age of 21 for all players. Every new account is subject to KYC identity checks, and accounts are suspended immediately if underage use is suspected. We protect young people from gambling-related harm as a non-negotiable baseline.
Transparent Information
lb99 ensures that all players have access to clear, honest information about the odds, house edge, and terms of each game and bonus before they commit any funds. We do not use misleading promotional language that exaggerates the likelihood of winning.
Accessible Control Tools
Every lb99 player has access to deposit limits, loss limits, session limits, time-outs, and self-exclusion without requiring approval or a waiting period for restrictions. We make it easy to apply controls immediately and hard to remove them impulsively.
Proactive Monitoring
lb99 monitors player behaviour patterns for indicators of problem gambling, including sudden increases in deposit frequency, extended session durations, and unusual loss patterns. Where indicators are detected, our team may proactively reach out to the player.
Dedicated Support Access
lb99 maintains a trained support team available 24 hours a day, 7 days a week, specifically equipped to handle responsible gaming requests sensitively and confidentially. Players in Bangladesh can reach our team in English at [email protected] at any time.
Policy Integrity
lb99's responsible gaming policies are reviewed regularly to ensure they remain effective and reflect best practices. We are committed to continuous improvement of our player protection framework and take all responsible gaming feedback from players seriously.
How to Request Account Restrictions
If you wish to apply responsible gaming controls to your lb99 account — whether a deposit limit, a time-out, or full self-exclusion — the process is straightforward and takes effect immediately for all restriction types. Follow the steps below.
Log In to Your Account
Access your lb99 account using your registered credentials. If you are unable to log in and need urgent restrictions applied, skip to step 3.
Navigate to Account Settings
From your account dashboard, select the Responsible Gaming section. All available tools — deposit limits, loss limits, session limits, time-outs, and self-exclusion — are listed there.
Contact Support Directly
If you need immediate assistance or cannot access your account, email [email protected]. Clearly state your request (e.g., "Please apply a 30-day time-out" or "I would like to self-exclude for 12 months"). Our team responds within 24 hours BST and will apply the restriction as a priority.
Receive Confirmation
Once your restriction is applied, lb99 will send a confirmation to your registered email address. Keep this confirmation for your records. If you do not receive confirmation within 24 hours, contact us again.
Need Help Right Now?
If you believe your gambling is out of control, please do not wait. Contact our responsible gaming support team immediately. We are here 24 hours a day, 7 days a week, and all conversations are treated with complete confidentiality.
Available 24/7 · English support · Bangladesh Standard Time (UTC+6) · All responsible gaming requests treated as a priority
Guidelines for Healthy Gaming
For the majority of players, gambling on lb99 is an enjoyable and controlled leisure activity. The following guidelines help ensure it stays that way for every player across Bangladesh.
Only Gamble What You Can Afford to Lose
Set a personal gambling budget before you start. Never use money allocated for rent, food, bills, or savings. Treat your gambling budget as an entertainment expense — money you are comfortable not getting back.
Set Time Limits Before You Play
Decide in advance how long you will play for and stick to it. Use lb99's session time limit tool to enforce this automatically. Taking regular breaks during gaming sessions helps maintain perspective and prevent fatigue-driven decisions.
Never Chase Your Losses
Chasing losses — betting more in an attempt to recover money already lost — is one of the most common patterns in problem gambling. If you have reached your loss limit or feel the urge to chase, stop playing and take a break.
Gamble for Entertainment, Not Income
lb99 games are designed for entertainment. The outcomes are determined by certified random number generators, and the house edge means that long-term profit is not a realistic expectation. Enjoy the experience, not just the outcome.
Enjoy lb99 — On Your Terms
lb99 is built for players in Bangladesh who want a safe, enjoyable gaming experience. Set your limits, explore our games, and play with confidence knowing that our responsible gaming tools are always available to keep you in control.
21+ only. Gambling involves financial risk. Please play responsibly. If gambling is becoming a problem, contact [email protected] immediately.