lb99 Privacy Policy — How We Protect Your Data

lb99 is an online casino and sports betting platform accessible at https://lb99.io, operated for the benefit of players located in Bangladesh and other permitted jurisdictions. References to "lb99", "we", "us", or "our" in this Privacy Policy refer to the operator of the lb99 platform.

lb99 is the data controller in respect of personal data collected and processed through the platform. As data controller, lb99 determines the purposes and means of processing your personal information and is responsible for ensuring that such processing is carried out in accordance with applicable data protection principles.

If you have any questions or concerns about how lb99 handles your personal data, you may contact our support team at any time. Contact details are provided in Section 14 of this policy.

lb99 collects the following categories of personal data about players, prospective players, and visitors to the platform:

2.1 Identity Data

• Full legal name
• Date of birth
• Gender (where provided)
• Copies of government-issued identity documents submitted during Know Your Customer (KYC) verification (e.g., national identity card, passport)

2.2 Contact Data

• Email address
• Mobile phone number
• City or district of residence (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)

2.3 Financial Data

• Payment method identifiers (e.g., bKash account number, Nagad number, Rocket number, Upay reference)
• Transaction history, including deposit amounts, withdrawal amounts, and transaction dates, denominated in BDT
• Balance information

2.4 Technical Data

• IP address
• Browser type and version
• Device type, operating system, and device identifiers
• Time zone and language settings
• Referring URL and pages visited on the lb99 platform

2.5 Usage and Behavioural Data

• Gaming and betting activity, including game types played, stake amounts, session duration, and win/loss records
• Responsible gaming tool usage (e.g., deposit limits set, cooling-off periods activated)
• Customer support interaction records

2.6 Communications Data

• Records of communications between you and lb99 support, including email correspondence and live chat transcripts
• Survey responses and feedback submitted voluntarily through the platform

lb99 collects personal data through the following means:

• Direct interactions: When you register an account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or voluntarily provide information through forms or surveys on the platform.
• Automated technologies: When you visit or use the lb99 platform, we automatically collect certain technical and behavioural data through cookies, server logs, and similar tracking technologies. See Section 7 (Cookies & Tracking) for further detail.
• Third-party payment providers: When you process a transaction via bKash, Nagad, Rocket, Upay, or another supported payment method, lb99 receives transaction confirmation data from the relevant payment provider. We do not receive or store your full payment credentials.
• Identity verification providers: Where lb99 uses a third-party KYC or identity verification service to confirm your identity, we may receive verification results and associated data from that provider.
• Fraud prevention services: lb99 may receive risk signals or flagged identifiers from fraud detection partners to protect the integrity of our platform and the security of all players.

lb99 uses the personal data it collects for the following purposes:

lb99 does not use automated decision-making that produces legal or similarly significant effects on players without providing a means of human review. Where automated tools are used for fraud screening, players may request manual review of any outcome that affects their account.

lb99 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to provide you with the lb99 services you have requested, including account management, payment processing, and the delivery of gaming and betting services.
• Legal obligation: Processing that is required to comply with applicable law, including anti-money laundering requirements, age verification obligations, and responses to lawful requests from competent authorities.
• Legitimate interests: Processing carried out for the legitimate interests of lb99, including fraud prevention, platform security, abuse detection, and analytics for platform improvement, where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Where lb99 relies on your consent as the basis for processing — for example, in relation to direct marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact lb99 support at [email protected].

lb99 does not sell, rent, or trade your personal data to third parties. lb99 may share your personal data with the following categories of recipients, strictly as necessary and subject to appropriate data protection safeguards:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners, for the purpose of processing your deposits and withdrawals. These partners receive only the data necessary to complete the transaction.
• Identity and KYC verification providers: Third-party services engaged to verify player identity and age in compliance with applicable requirements.
• Game providers: Including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, where data is shared to the extent necessary to deliver the relevant game to your session. Game providers do not receive full account profile data.
• Fraud prevention and security providers: Services engaged to detect and prevent fraudulent activity on the lb99 platform.
• Customer support platform providers: Third-party services used to manage and deliver customer support communications.
• Competent authorities: lb99 may disclose personal data to law enforcement agencies, financial regulators, or other competent authorities where required to do so by applicable law, court order, or other legal process.
• Successor entities: In the event of a merger, acquisition, or transfer of business assets, player data may be transferred to the successor entity, subject to the same privacy commitments set out in this policy.

All third-party data processors engaged by lb99 are required to process personal data only as instructed by lb99 and in accordance with applicable data protection requirements.

lb99 uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies may be set when you visit lb99:

• Strictly necessary cookies: These cookies are essential for the lb99 platform to function. They enable core functions such as session management, login state, and security features. The platform cannot operate without them and they cannot be disabled.
• Functional cookies: These cookies allow lb99 to remember your preferences (such as language and display settings) to provide a more personalised experience. They do not track your activity across other websites.
• Analytics cookies: These cookies collect aggregated, anonymised information about how players use the lb99 platform — for example, which pages are visited most frequently — to help us improve the user experience. Individual players are not identified through analytics data.
• Security and fraud-prevention cookies: These cookies help lb99 detect and prevent suspicious activity, including bot traffic and fraudulent login attempts.

By continuing to use the lb99 platform after being presented with notice of cookie use, you consent to the use of cookies as described above. You may manage or disable non-essential cookies through your browser settings; however, disabling strictly necessary cookies will impair your ability to use the platform.

lb99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following general retention guidelines apply:

• Active account data: Personal data associated with an active lb99 account is retained for the duration of the account's active status and for a reasonable period thereafter to support dispute resolution and account re-activation requests.
• KYC and identity verification records: Identity documents and verification records are retained for a minimum period following account closure, as required to comply with applicable anti-money laundering and record-keeping obligations.
• Financial transaction records: Deposit, withdrawal, and betting transaction records are retained for the period required under applicable financial record-keeping rules.
• Customer support records: Communications between players and lb99 support are retained for a period sufficient to support ongoing dispute resolution and quality assurance purposes.
• Marketing data: Where you have consented to receive marketing communications, your contact data used for that purpose is retained until you withdraw your consent or until lb99 determines that the data is no longer current.

Following the expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that makes individual identification impossible.

lb99 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the lb99 platform
• AES-256 encryption for personal data stored on lb99 servers
• Access controls and role-based permissions limiting internal access to personal data to authorised personnel only
• Regular security assessments and vulnerability testing
• Incident response procedures for the detection and management of data security events

While lb99 takes reasonable and appropriate measures to protect your personal data, no method of electronic transmission or storage is entirely secure. lb99 cannot guarantee absolute security against all possible threats. You are also responsible for protecting the security of your lb99 account credentials. If you suspect your account has been accessed without authorisation, contact lb99 support immediately at [email protected].

As a player on lb99, you have the following rights in respect of your personal data:

• Right of access: You have the right to request a copy of the personal data that lb99 holds about you, together with information about how it is being used.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by lb99.
• Right to erasure: In certain circumstances, you have the right to request deletion of your personal data. This right is subject to lb99's legal obligations to retain certain records.
• Right to restriction: You have the right to request that lb99 restricts its processing of your personal data in certain defined circumstances, for example while the accuracy of data is being contested.
• Right to data portability: Where processing is based on your consent or on contractual necessity, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where lb99 relies on legitimate interests as the legal basis, or where your data is used for direct marketing purposes.
• Right to withdraw consent: Where lb99 processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out prior to withdrawal.

To exercise any of the above rights, please contact lb99 support at [email protected] with a clear description of your request. lb99 will respond within a reasonable period and, where required by applicable law, within a defined statutory timeframe. lb99 may need to verify your identity before processing a rights request.

lb99 operates a strict 21+ policy. The lb99 platform is not intended for use by, and does not knowingly collect personal data from, individuals under the age of 21. Registration on lb99 requires confirmation that the player is aged 21 or above, and lb99 may request documentary proof of age at any time as part of its KYC process.

If lb99 becomes aware that personal data has been collected from an individual under the age of 21, that data will be deleted promptly and the associated account will be closed. Any funds deposited by an underage individual will be handled in accordance with applicable law.

If you believe that a person under the age of 21 has registered an account on lb99, please notify lb99 support immediately at [email protected] so that appropriate action can be taken.

lb99 supports responsible gaming and takes the protection of minors seriously. For further information on our responsible gaming tools and policies, please visit the Responsible Gaming page.

The lb99 platform integrates services and content provided by third-party partners, including game providers, payment processors, and analytics services. When you interact with these third-party services through lb99, those providers may collect certain data in accordance with their own privacy policies.

lb99 is not responsible for the privacy practices of third-party service providers. Players are encouraged to review the privacy policies of the relevant payment providers (such as bKash, Nagad, and Rocket) and game providers (such as Pragmatic Play and Evolution Gaming) independently.

lb99 does not host external third-party advertising on the platform. No third-party advertising networks are permitted to collect player data through the lb99 platform for cross-site tracking or advertising profiling purposes.

lb99 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised "Last Updated" date. Where changes are material — for example, where they affect the legal basis on which lb99 processes your data, or where they introduce a new category of data use — lb99 will provide additional notice, which may include an email notification to registered players or a prominent notice within the platform.

Your continued use of the lb99 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with the revised policy, you should cease using the platform and contact lb99 support to arrange closure of your account.

lb99 encourages all players to review this page periodically to remain informed of the current data protection practices that apply to their use of the platform.

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of the data rights described in Section 10, please contact the lb99 data protection team using the following details:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: Available 24 hours a day, 7 days a week
• Language: English support for all Bangladesh players
• Coverage: Serving players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar

lb99 aims to respond to all privacy-related enquiries within 24 hours (BST). For urgent data security concerns — for example, if you suspect your account has been accessed without authorisation — please mark your message clearly and our team will treat your request as a priority.